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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tracy Withey

November 14, 2024

5  out of  5
rating by Tracy Withey
"The customer service my husband and I received from Jalen at Jacob Spence State Farm was stellar! We recently moved from one state to another and he easily walked us through changing our policies. We hit a few bumps in the road with the dates of our move, and Jalen took it in stride, quickly updated documents and resent them to us. I have had the opportunity to interact with a few other staff members, including Jacob Spence himself, and everyone provided excellent customer service. I would highly recommend this agency to anyone who is looking for a change!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Jalen and the rest of our team were able to provide you with stellar service during your move. We understand how important it is to have everything in order, especially during such a big transition, and we're glad we could assist you every step of the way. Your recommendation means a lot to us, and we truly appreciate your trust in our agency. If you ever need anything in the future, don’t hesitate to reach out. Welcome to the area!"
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jimmy

November 8, 2024

5  out of  5
rating by jimmy
"Changed over insurance today with State Farm. Jalen worked with me and discussed all of my options. He is awesome!! I met Jacob, also. Great meeting them both and I know my insurance needs are in good hands!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear about your positive experience with our office. It's wonderful to know that we were able to assist you in finding the right insurance options for your needs. We’re committed to providing excellent service, and your feedback means a lot to us. If you have any more questions or need further assistance, don’t hesitate to reach out. Welcome to the State Farm family!"
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charfeddin slimi

November 6, 2024

4  out of  5
rating by charfeddin slimi
"The people are friendly and understanding. They answer your questions and work with you to get started."
We responded:
"Thank you for taking the time to share your experience! We’re delighted to hear that you found our team friendly and understanding. Providing clear answers and working closely with our customers is our top priority, and we’re glad that you felt supported in getting started. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to working with you!"
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Mackenzie Pollard

October 15, 2024

5  out of  5
rating by Mackenzie Pollard
"I just switched insurance companies and I’ve had the pleasure of working with Jalen! He has not only been an absolute delight to work with but has also been so informative! Highly recommend!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jalen was able to provide you with such a positive experience during your transition to Jacob Spence State Farm. Our team strives to be informative and supportive, and it's wonderful to know that Jalen made a lasting impression. We truly appreciate your recommendation and look forward to assisting you in the future!"
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Jackson Hamm

October 6, 2024

5  out of  5
rating by Jackson Hamm
"Jacob was great in helping my family switch over to State Farm, very timely with getting back to you. His secretary Alexia is also very helpful."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that we were able to provide great service and assist your family in making the switch to Jacob Spence State Farm. We always strive to respond quickly and ensure a smooth transition. If you ever have any further questions or need assistance, don’t hesitate to reach out. We’re here to help!"
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Michele Sells

September 27, 2024

5  out of  5
rating by Michele Sells
"Jalen was extremely helpful and prompt when giving me quotes with regard to my home and auto. He also followed up with me afterward. I would recommend talking with Jalen at State Farm."
We responded:
"Thank you for your kind review! We're thrilled to hear that Jalen was able to assist you promptly and provide the support you needed for your home and auto quotes. It's great to know that his follow-up made a positive difference. We appreciate your recommendation and look forward to continuing to serve you!"
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Scherrie Osborne

September 14, 2024

5  out of  5
rating by Scherrie Osborne
"While searching for a better rate on my auto insurance, I received a call from Jacob Spence's office. They got me the rate that I could afford and was very well pleased with the results. The office staff is very friendly and helpful and was a pleasure to do business with. Thank you all for the time you took to get me where I needed to be with my insurance needs."
We responded:
"Thank you so much for your kind words and for choosing our office to assist with your auto insurance needs! We're thrilled to hear that our team was able to find a rate that worked for you and that you had a great experience with our staff. It was a pleasure working with you, and we're always here to help whenever you need us. Thanks again for trusting Jacob Spence State Farm with your insurance needs!"
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Sarah Arnold

September 9, 2024

5  out of  5
rating by Sarah Arnold
"When looking for a new agent online, Jacob was prompt to call me & efficiently onboard me as a new client. He gave me a better rate than I was currently at for the same coverage! A few weeks after I became Insured with him, I was hit from behind. State Farm as a whole & Jacob and Alexis both jumped into action to make sure I was taken care of, explained my options for repair and so patient along the way I cannot recommend him enough!"
We responded:
"Thank you for sharing your experience! We’re so glad we were able to provide you with prompt, efficient service and that you received the coverage you needed at a better rate. We're especially pleased to hear that you felt well taken care of after your accident — it's our top priority to support our customers every step of the way. Your recommendation means the world to us, and we’re always here if you need anything in the future!"
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Rhiannon Rolson

August 22, 2024

5  out of  5
rating by Rhiannon Rolson
"Jacob has been an absolute pleasure to work with in switching my auto and home coverage over to State Farm. I ended up saving almost $300/month!! My only regret is that I didn’t connect with him sooner!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we were able to assist you in making the switch to State Farm and help you save so much on your coverage. It's always our goal to provide exceptional service and savings to our customers, and we're glad we delivered that for you. If you ever need anything in the future, don't hesitate to reach out. We're here to help!"
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Andrew Anderson

July 26, 2024

5  out of  5
rating by Andrew Anderson
"Jacob Spence is a stand up guy. He helped inform me on the details of my home auto and life Insurnace policies which helped me make the changes I needed. I think I may even start an IRA with him at some point in the future. You can tell he cares, and that’s worth a lot now a days. Highly recommend!"
We responded:
"Thank you for your wonderful review! We're delighted to hear that we were able to provide you with the detailed information you needed to make informed decisions about your insurance. It's great to know that our dedication and care made a difference in your experience. We're excited about the possibility of helping you with other products we offer in the future. If you ever have any questions or need further assistance, we're just a call away. Thanks again for your recommendation!"
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Alexandra Kramer

June 20, 2024

5  out of  5
rating by Alexandra Kramer
"Super helpful, easy, and friendly! I was pleasantly surprised by how affordable State Farm was and the agent was very nice! highly recomment"
We responded:
"Thank you for your kind words! We're thrilled to hear that you found our service helpful, easy, and friendly. It's great to know that our rates were a pleasant surprise for you, and we're glad we could provide a positive experience. We appreciate your recommendation and look forward to continuing to serve you!"
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Victor Apolon

June 12, 2024

5  out of  5
rating by Victor Apolon
"I highly recommend him. He is super friendly, is aware of his clients and always looks for an efficient way to help."
We responded:
"Thank you for trusting Jacob Spence State Farm to protect you! We always try to make everyone feel like family to help them navigate the confusing world of insurance. It is our goal to be the trusted representatives for any auto, home, or life insurance needs our customers may have. "
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Anita Dugger

May 3, 2024

5  out of  5
rating by Anita Dugger
"Mr. Spence is very professional and was able to get me a great deal on my car insurance. If you need insurance fast and cheap call him."
We responded:
"We appreciate you choosing us to be your insurance representatives! We try to make the transition as smooth as possible for our customers and be respectful of your time. We offer a variety of different discounts to try to make insurance as affordable as possible for each individual customer. "
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Danielle Turner

April 9, 2024

5  out of  5
rating by Danielle Turner
"Jalen Wilkerson was awesome ! And saved me a lot of money ! And was very professional. I definitely recommend."
We responded:
"We appreciate your review and your business! We love helping customers get the best deal on their home, auto, life, and health insurance at Jacob Spence State Farm!"
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Mariadelourdes Macias

February 21, 2024

5  out of  5
rating by Mariadelourdes Macias
"The best insurance in selbyville Y tienen quien te ayude en espańol me parece perfecto wow vayan a visitar estimados gratis"
We responded:
"Thank you for the review of Jacob Spence State Farm! We are here for our customers in Shelbyville and the surrounding areas and we are glad to have you with us!"
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Laquitta Qualls

February 14, 2024

5  out of  5
rating by Laquitta Qualls
"Jalen at State Farm insurance located in shelbyville helped me get cost Efficient car and life insurance. Very kind and sweet guy. Highly recommend"
We responded:
"Thank you for the review of Jacob Spence State Farm! Jalen specializes in auto and life insurance needs for our office and does a great job getting you the coverage that fits best. Thank you for trusting us to handle your insurance needs!"
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Jamie Treadwell

November 29, 2023

5  out of  5
rating by Jamie Treadwell
"Delighted to be a new member of the State Farm family! Jacob is knowledgeable and wonderful to work with"
We responded:
"Thank you so much for the kind words! We greatly appreciate you choosing Jacob Spence State Farm for all your insurance needs! "
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Felicia Bean

November 10, 2023

5  out of  5
rating by Felicia Bean
"I opened two life insurance policies for myself and my daughter. Jalen helped in making the right choice in the type of life policy that best fit my situation. Very professional and he was able to answer all of my questions and concerns."
We responded:
"We are so glad to have Jalen as part of the team. He makes it easy for anyone to navigate the headache of choosing the right type of life insurance for their situation. Thank you for trusting us to protect what is most important to you!"
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Hannah Preston

November 10, 2023

5  out of  5
rating by Hannah Preston
"Loved working with Jalen. He is incredibly detailed with his work and explains everything to you. Definitely recommend giving him a call if you are in need of insurance."
We responded:
"Thank you for trusting our agency to help with all your insurance needs! We are so glad you had a great experience with Jalen and our office. We take time to go through any questions our customers have about their auto, home, or life policy and make sure you have the coverage that fits your needs! "
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Lance Moore

November 9, 2023

5  out of  5
rating by Lance Moore
"Jacob Spence State Farm made getting home and auto coverage easy and made it affordable. Saved over $50 per month with his plan. His agency does it the right way and care about the customer. Highly recommend!"
We responded:
"We appreciate you trusting us to protect your biggest assets! Insuring your first home is always a difficult road to navigate, but we try our best to walk through everything with you!"
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Dina Bush

November 9, 2023

5  out of  5
rating by Dina Bush
"I called your local office searching for more affordable car insurance than what I currently have. Normally, I despise dealing with things like this because you reach someone who will only halfway answer your questions, pressures you into switching to their company, and they’re generally just rude! You have a young man within your company who changed my beliefs! Jalen took my call, spent plenty of time answering all of my questions, ran multiple numbers at my request, laughed with me, and honestly made me feel comfortable about switching insurance companies. He was kind, knowledgeable, and extremely respectful. This young man could sell ice to an Eskimo. His mother should be proud and State Farm should be grateful to have such a young man on your team. Thank you for the outstanding service Jalen, you really made all the difference! Did I mention that my bill went down $40/mo and that included a renters policy that I formerly did not have? Lol, y’all give Jalen a call!"
We responded:
"We're so glad you had a good experience with Jalen! We try our best to walk through everything with you to make sure you understand exactly what you are paying for. Thank you for trusting us to be your insurance agency!"
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zach holloway

November 8, 2023

5  out of  5
rating by zach holloway
"Jacob is always available to talk whenever emergencies have come up in the past. Very knowledgeable and provides good quality advice when it comes to insurance needs and financial planning."
We responded:
"Thank you for trusting us to be your agency and risk managers! We are glad to have you with our office!"
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Jackie Yoes

November 7, 2023

5  out of  5
rating by Jackie Yoes
"I highly recommend working with Jacob!! He is very knowledgeable, and was very patient with us when going through all of the different options for home, life, and auto. I never felt pressured to buy anything, and I genuinely felt like he was there to help us. He actually ended up saving us money on our home and auto policies when we switched to him, and helped us find the right life insurance policy for our lifestyle. We’ve actually had to file a claim since opening a policy (for a service he suggested us have—thank God), and the whole process from filing to payment completion was super easy. I would highly recommend!!"
We responded:
"Thank you so much for your kind words! Our team makes sure to take the time to walk through everything with our customers and match the coverage that best fits their needs. Thank you for trusting us to protect your autos, home, and life! "
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Jennifer Walsh

August 18, 2023

5  out of  5
rating by Jennifer Walsh
"Alexis has been wonderful to work with at this State Farm agency.. She always goes the extra mile to make sure all mine and my family insurance needs have been met and always has a positive attitude."
We responded:
"We are so glad that you have had a positive experience with Alexis at Jacob Spence State Farm! Our team makes sure to make insurance easy to understand for everyone. Whether it's for your auto, home, or life insurance, we pride ourselves in helping all customers develop a plan that fits them. "
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Emily Adams

August 17, 2023

5  out of  5
rating by Emily Adams
"Alexis was very knowledgeable about my insurance and was able to explain my policies to me in a way that I could understand. She also got my husband, children and myself set up with life insurance! Great experience, will refer my friends and family to this agency."
We responded:
"Emily, I am pleased to hear that you enjoyed your experience with Jacob Spence State Farm!! Glad Alexis could review your auto and homeowners policy with you and was able to get you and your family set up with the right financial plan!"