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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ben Warren

March 31, 2025

5  out of  5
rating by Ben Warren
"Jalen was very efficient and extremely helpful in getting my new life insurance and car insurance policies put into place and getting everything going for me."
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Joyce Myers

February 24, 2025

5  out of  5
rating by Joyce Myers
"Came highly recommended and I’m very pleased! Stephanie helped get all I needed!"
We responded:
"Thank you for your review! We're glad to hear that Stephanie provided you with the assistance you needed. It's always great to know that our team is making a positive impact. We truly appreciate your recommendation and look forward to working with you!"
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Alisa Grant

February 22, 2025

5  out of  5
rating by Alisa Grant
"Jalen was awesome he was very Tentative.to my insurance needs and gave me a great low bundle price very professional and patient I do recommend State Farm"
We responded:
"Thank you for taking the time to share your experience! We're thrilled to hear that Jalen provided you with attentive service and helped you secure a fantastic bundle price. His dedication to our customers is something we take pride in. We appreciate your recommendation and are here for any future insurance needs you may have!"
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Cameran Cooper

February 7, 2025

5  out of  5
rating by Cameran Cooper
"Great experience. Easy and fast. Jalen was the best at helping me get what I needed. 10/10 would recommend"
We responded:
"Thank you for your positive feedback! We're delighted to know that your experience was smooth and efficient, and that Jalen provided you with excellent support. We truly appreciate your recommendation and can’t wait to assist you again soon!"
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Scott Graeff

February 5, 2025

5  out of  5
rating by Scott Graeff
"Excellent service"
We responded:
"Thank you for your review!"
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Penny Jones

February 4, 2025

5  out of  5
rating by Penny Jones
"Jalen has been very helpful with details for what we were looking for. No pressure! Thank you Jalen!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jalen was able to assist you without any pressure. Providing helpful and supportive service is our top priority. If you have any more questions or need further assistance, feel free to reach out. We look forward to seeing you again!"
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xXIronMutantXx

December 6, 2024

5  out of  5
rating by xXIronMutantXx
"He made the process of switching over and purchasing new insurance super easy."
We responded:
"We're glad to hear that you found the process of switching and purchasing new insurance easy. Our goal is to make it as seamless as possible for our clients. Welcome to the Spence Agency family!"
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Kathy Goddard

December 5, 2024

5  out of  5
rating by Kathy Goddard
"Spoke with Jalen, got me a lower rate, and he was friendly and not pushy. Saved me over $100 a month!"
We responded:
"Welcome to our family! We're thrilled to hear that Jalen was able to help you find a lower rate and that you had a positive experience. Saving over $100 a month is fantastic! We appreciate your feedback and your business!"
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Tracy Withey

November 14, 2024

5  out of  5
rating by Tracy Withey
"The customer service my husband and I received from Jalen at Jacob Spence State Farm was stellar! We recently moved from one state to another and he easily walked us through changing our policies. We hit a few bumps in the road with the dates of our move, and Jalen took it in stride, quickly updated documents and resent them to us. I have had the opportunity to interact with a few other staff members, including Jacob Spence himself, and everyone provided excellent customer service. I would highly recommend this agency to anyone who is looking for a change!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Jalen and the rest of our team were able to provide you with stellar service during your move. We understand how important it is to have everything in order, especially during such a big transition, and we're glad we could assist you every step of the way. Your recommendation means a lot to us, and we truly appreciate your trust in our agency. If you ever need anything in the future, don’t hesitate to reach out. Welcome to the area!"
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jimmy

November 8, 2024

5  out of  5
rating by jimmy
"Changed over insurance today with State Farm. Jalen worked with me and discussed all of my options. He is awesome!! I met Jacob, also. Great meeting them both and I know my insurance needs are in good hands!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear about your positive experience with our office. It's wonderful to know that we were able to assist you in finding the right insurance options for your needs. We’re committed to providing excellent service, and your feedback means a lot to us. If you have any more questions or need further assistance, don’t hesitate to reach out. Welcome to the State Farm family!"
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charfeddin slimi

November 6, 2024

4  out of  5
rating by charfeddin slimi
"The people are friendly and understanding. They answer your questions and work with you to get started."
We responded:
"Thank you for taking the time to share your experience! We’re delighted to hear that you found our team friendly and understanding. Providing clear answers and working closely with our customers is our top priority, and we’re glad that you felt supported in getting started. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to working with you!"
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Mackenzie Pollard

October 15, 2024

5  out of  5
rating by Mackenzie Pollard
"I just switched insurance companies and I’ve had the pleasure of working with Jalen! He has not only been an absolute delight to work with but has also been so informative! Highly recommend!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jalen was able to provide you with such a positive experience during your transition to Jacob Spence State Farm. Our team strives to be informative and supportive, and it's wonderful to know that Jalen made a lasting impression. We truly appreciate your recommendation and look forward to assisting you in the future!"
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Jackson Hamm

October 6, 2024

5  out of  5
rating by Jackson Hamm
"Jacob was great in helping my family switch over to State Farm, very timely with getting back to you. His secretary Alexia is also very helpful."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that we were able to provide great service and assist your family in making the switch to Jacob Spence State Farm. We always strive to respond quickly and ensure a smooth transition. If you ever have any further questions or need assistance, don’t hesitate to reach out. We’re here to help!"
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Michele Sells

September 27, 2024

5  out of  5
rating by Michele Sells
"Jalen was extremely helpful and prompt when giving me quotes with regard to my home and auto. He also followed up with me afterward. I would recommend talking with Jalen at State Farm."
We responded:
"Thank you for your kind review! We're thrilled to hear that Jalen was able to assist you promptly and provide the support you needed for your home and auto quotes. It's great to know that his follow-up made a positive difference. We appreciate your recommendation and look forward to continuing to serve you!"
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Scherrie Osborne

September 14, 2024

5  out of  5
rating by Scherrie Osborne
"While searching for a better rate on my auto insurance, I received a call from Jacob Spence's office. They got me the rate that I could afford and was very well pleased with the results. The office staff is very friendly and helpful and was a pleasure to do business with. Thank you all for the time you took to get me where I needed to be with my insurance needs."
We responded:
"Thank you so much for your kind words and for choosing our office to assist with your auto insurance needs! We're thrilled to hear that our team was able to find a rate that worked for you and that you had a great experience with our staff. It was a pleasure working with you, and we're always here to help whenever you need us. Thanks again for trusting Jacob Spence State Farm with your insurance needs!"
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Sarah A

September 9, 2024

5  out of  5
rating by Sarah A
"When looking for a new agent online, Jacob was prompt to call me & efficiently onboard me as a new client. He gave me a better rate than I was currently at for the same coverage! A few weeks after I became Insured with him, I was hit from behind. State Farm as a whole & Jacob and Alexis both jumped into action to make sure I was taken care of, explained my options for repair and so patient along the way I cannot recommend him enough!"
We responded:
"Thank you for sharing your experience! We’re so glad we were able to provide you with prompt, efficient service and that you received the coverage you needed at a better rate. We're especially pleased to hear that you felt well taken care of after your accident — it's our top priority to support our customers every step of the way. Your recommendation means the world to us, and we’re always here if you need anything in the future!"
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Rhiannon Rolson

August 22, 2024

5  out of  5
rating by Rhiannon Rolson
"Jacob has been an absolute pleasure to work with in switching my auto and home coverage over to State Farm. I ended up saving almost $300/month!! My only regret is that I didn’t connect with him sooner!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we were able to assist you in making the switch to State Farm and help you save so much on your coverage. It's always our goal to provide exceptional service and savings to our customers, and we're glad we delivered that for you. If you ever need anything in the future, don't hesitate to reach out. We're here to help!"
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Andrew Anderson

July 26, 2024

5  out of  5
rating by Andrew Anderson
"Jacob Spence is a stand up guy. He helped inform me on the details of my home auto and life Insurnace policies which helped me make the changes I needed. I think I may even start an IRA with him at some point in the future. You can tell he cares, and that’s worth a lot now a days. Highly recommend!"
We responded:
"Thank you for your wonderful review! We're delighted to hear that we were able to provide you with the detailed information you needed to make informed decisions about your insurance. It's great to know that our dedication and care made a difference in your experience. We're excited about the possibility of helping you with other products we offer in the future. If you ever have any questions or need further assistance, we're just a call away. Thanks again for your recommendation!"
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Alexandra Kramer

June 20, 2024

5  out of  5
rating by Alexandra Kramer
"Super helpful, easy, and friendly! I was pleasantly surprised by how affordable State Farm was and the agent was very nice! highly recomment"
We responded:
"Thank you for your kind words! We're thrilled to hear that you found our service helpful, easy, and friendly. It's great to know that our rates were a pleasant surprise for you, and we're glad we could provide a positive experience. We appreciate your recommendation and look forward to continuing to serve you!"
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Victor Apolon

June 12, 2024

5  out of  5
rating by Victor Apolon
"I highly recommend him. He is super friendly, is aware of his clients and always looks for an efficient way to help."
We responded:
"Thank you for trusting Jacob Spence State Farm to protect you! We always try to make everyone feel like family to help them navigate the confusing world of insurance. It is our goal to be the trusted representatives for any auto, home, or life insurance needs our customers may have. "
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Anita Dugger

May 3, 2024

5  out of  5
rating by Anita Dugger
"Mr. Spence is very professional and was able to get me a great deal on my car insurance. If you need insurance fast and cheap call him."
We responded:
"We appreciate you choosing us to be your insurance representatives! We try to make the transition as smooth as possible for our customers and be respectful of your time. We offer a variety of different discounts to try to make insurance as affordable as possible for each individual customer. "
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Danielle Turner

April 9, 2024

5  out of  5
rating by Danielle Turner
"Jalen Wilkerson was awesome ! And saved me a lot of money ! And was very professional. I definitely recommend."
We responded:
"We appreciate your review and your business! We love helping customers get the best deal on their home, auto, life, and health insurance at Jacob Spence State Farm!"
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Mariadelourdes Macias

February 21, 2024

5  out of  5
rating by Mariadelourdes Macias
"The best insurance in selbyville Y tienen quien te ayude en espańol me parece perfecto wow vayan a visitar estimados gratis"
We responded:
"Thank you for the review of Jacob Spence State Farm! We are here for our customers in Shelbyville and the surrounding areas and we are glad to have you with us!"
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Laquitta Qualls

February 14, 2024

5  out of  5
rating by Laquitta Qualls
"Jalen at State Farm insurance located in shelbyville helped me get cost Efficient car and life insurance. Very kind and sweet guy. Highly recommend"
We responded:
"Thank you for the review of Jacob Spence State Farm! Jalen specializes in auto and life insurance needs for our office and does a great job getting you the coverage that fits best. Thank you for trusting us to handle your insurance needs!"
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Jamie Treadwell

November 29, 2023

5  out of  5
rating by Jamie Treadwell
"Delighted to be a new member of the State Farm family! Jacob is knowledgeable and wonderful to work with"
We responded:
"Thank you so much for the kind words! We greatly appreciate you choosing Jacob Spence State Farm for all your insurance needs! "